#Permissions and Access Troubleshooting
Use this guide when an action is missing, a page is read-only, or access does not look the way you expect.
Missing actions usually mean your current workspace or project role does not include that permission.
Check:
- You are in the correct workspace.
- You are in the correct project.
- Your workspace role allows workspace-level actions.
- Your project role allows project-level actions.
- The item is not in a read-only state.
Ask a workspace or project administrator to review your role if needed.
#A Page Is Read-Only
A page may be read-only because:
- Your role allows viewing but not editing.
- The item is completed, archived, deprecated, or otherwise protected.
- You are viewing workspace-level shared configuration from a project page.
- The role is a built-in system role.
#Project Access Looks Wrong
Project access can come from:
- Direct project role assignment.
- Group-based project access.
- Workspace-level access that allows visibility into workspace settings.
If direct access is removed but the user still sees a project, check group membership and group project assignments.
#User Cannot Access a Workspace
Confirm that:
- The user has accepted the workspace invitation.
- The user was not removed from the workspace.
- Their account email matches the invited email.
- Their workspace membership is active.
#Access Tokens Have Different Rules
Access tokens use workspace or project scopes and role pickers. They are not the same as a person signing in.
If automation fails, check token status, expiry, scope, and assigned roles.
#Next Steps