Use this guide when you cannot sign in or complete account verification.
Check:
Use Need help? from the login page if you need password reset or verification email support.
Open Login Help, choose Password, enter your work email, and send the reset link.
If the email does not arrive:
Open Login Help, choose Resend verification, enter your work email, and select Resend verification email.
Use this when the original verification email was lost, expired, or never arrived.
If the authenticator app code is not accepted:
If email verification is available, choose the email one-time code option and send a code to your email address.
If you have a backup code, use the backup-code option.
The verification prompt has a timer. If it expires, start login again.
If Hawzu logs you out or the session expires:
Contact support@snoowl.com if you still cannot access your account.
Include your account email, what step failed, and any visible error message.