Authentication Troubleshooting
1 min read
Use this guide when you cannot sign in or complete account verification.
Cannot Sign In
Section titled “Cannot Sign In”Check:
- The email address is typed correctly.
- The password is at least 6 characters and case-sensitive.
- Your account email has been verified.
- You are using the latest password if it was recently reset.
Use Need help? from the login page if you need password reset or verification email support.
Password Reset Email Not Arriving
Section titled “Password Reset Email Not Arriving”Open Login Help, choose Password, enter your work email, and send the reset link.
If the email does not arrive:
- Check spam or junk folders.
- Confirm the email address is correct.
- Wait a few minutes and try again.
- Contact support if messages still do not arrive.
Verification Email Not Arriving
Section titled “Verification Email Not Arriving”Open Login Help, choose Resend verification, enter your work email, and select Resend verification email.
Use this when the original verification email was lost, expired, or never arrived.
Two-Factor Authentication Issues
Section titled “Two-Factor Authentication Issues”If the authenticator app code is not accepted:
- Confirm the device time is set automatically.
- Wait for a fresh code and enter it immediately.
- Avoid spaces or extra characters.
If email verification is available, choose the email one-time code option and send a code to your email address.
If you have a backup code, use the backup-code option.
The verification prompt has a timer. If it expires, start login again.
Session Expired
Section titled “Session Expired”If Hawzu logs you out or the session expires:
- Sign in again.
- Avoid leaving pages open for long periods without activity.
- Clear cookies if sessions expire repeatedly.
Contact Support
Section titled “Contact Support”Contact support@snoowl.com if you still cannot access your account.
Include your account email, what step failed, and any visible error message.