#Network and Server Troubleshooting
Network and server issues are often temporary. Use these checks before retrying or contacting support.
#Network Error
If you see Network Error, Unable to connect, or Something went wrong:
- Check your internet connection.
- Try another network if available.
- Refresh the page.
- Try a private browser window.
- Temporarily disconnect VPN or proxy tools if your company policy allows it.
#Server Error
If you see a server error:
- Retry after a short wait.
- Confirm required fields are complete.
- Try a smaller or simpler change if you were saving a large edit.
- Capture the message and page URL if it repeats.
#Page Not Found
A page may not be available if:
- The URL is outdated.
- You no longer have access.
- The project, release, execution, test run, defect, or other item was removed.
Use in-app navigation and confirm your workspace or project access.
#Slow Requests
If a page keeps loading:
- Wait briefly and retry.
- Avoid opening many heavy views at once.
- Check network stability.
- Try a supported browser with extensions disabled.
Contact support@snoowl.com if the issue repeats or affects multiple users.
Include what you were trying to do, the visible error, the page URL, and a screenshot if available.