#Test Case Management Troubleshooting Guide

#Cannot Create Test Cases

Problem: Unable to create new test cases.

Solutions:

1. Check Permissions

   • Verify you have permission to create test cases in the project
   • Contact your project administrator if needed

2. Required Fields

   • Ensure all required fields are filled
   • Check that the title field is not empty
   • Verify parent folder selection if required

3. Browser Issues

   • Refresh the page and try again
   • Clear browser cache
   • Try a different browser

#Test Cases Not Appearing

Problem: Created test cases don’t show up in the repository.

Solutions:

1. Refresh the Page

   • Refresh your browser to reload the test case list
   • Check if filters are hiding your test cases

2. Check Folder Location

   • Verify which folder the test case was created in
   • Navigate to the correct folder in the repository

3. Search for Test Case

   • Use the search functionality to find your test case
   • Check if it was created with a different name

4. Permissions

   • Verify you have view permissions for the folder
   • Check if the test case is in a folder you don’t have access to

#Cannot Edit Test Cases

Problem: Unable to edit existing test cases.

Solutions:

1. Check Permissions

   • Verify you have edit permissions for test cases
   • Some test cases may be locked or read-only

2. Test Case Status

   • Check if the test case is in a state that prevents editing
   • Some workflows may restrict editing at certain stages

3. Browser Issues

   • Refresh the page and try again
   • Clear browser cache and cookies