#Access & Permissions Troubleshooting Guide

#Access Denied (403 Error)

Problem: You see “Access Denied” or cannot access certain features.

Solutions:

1. Check Your Role

   • Verify that your user role has the necessary permissions
   • Contact your workspace or project administrator to request access

2. Workspace vs Project Access

   • Some features require project-level access
   • Ensure you’re a member of the specific project
   • Check if you need workspace-level permissions

3. Resource-Specific Access

   • Some resources may have specific access controls
   • Contact the resource owner or administrator

4. Request Access

   • Reach out to your team lead or administrator
   • Provide details about what you’re trying to access
   • They can update your permissions

#Cannot See Projects or Workspaces

Problem: Projects or workspaces are not visible in your account.

Solutions:

1. Check Membership

   • Verify that you’re a member of the workspace or project
   • Contact an administrator to add you if needed

2. Refresh the Page

   • Refresh your browser to reload the project list
   • Clear cache if the list seems outdated

3. Check Filters

   • If using search or filters, clear them to see all items
   • Verify you’re not filtering out the projects you’re looking for