General Platform FAQs - Common Questions
What browsers are supported?
The platform supports modern browsers including:
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Safari (latest version)
- Microsoft Edge (latest version)
Can I use the platform on mobile devices?
The platform is optimized for desktop use. While it may work on mobile browsers, the full experience is best on desktop or tablet devices.
How do I search for test cases?
You can search for test cases using:
- The search bar in the Repository page
- Filters by folder, type, priority, etc.
- Spotlight search (Cmd+K or Ctrl+K)
What is the Spotlight search?
Spotlight is a quick search feature accessible with Cmd+K (Mac) or Ctrl+K (Windows/Linux). It allows you to quickly find and navigate to pages, test cases, and other resources.
Can I export data?
Yes, you can export:
- Test cases to Excel or other formats
- Test run results
- Defect reports
- Release reports
See the Import & Export guide for details.
How do I customize fields?
You can customize fields for test cases and defects:
- Navigate to Configuration > Custom Fields
- Create new fields with your desired types
- Fields will appear in test case and defect forms
See the Custom Fields guide for details.
What are parameters?
Parameters are workspace-level variables that can be used in test cases and other places. They help maintain consistency and make updates easier when values change.
See the Parameters guide for details.
How do I use Observatory?
Observatory provides advanced analytics and insights:
- Navigate to Observatory from the project sidebar
- Create custom panels with charts and metrics
- Track test coverage, execution trends, and more
See the Observatory guide for details.
Can I integrate with other tools?
Yes, the platform supports integrations. See the Integrations section for available integrations and setup instructions.
How do I get help?
You can get help by:
- Checking the Troubleshooting guide
- Reviewing Best Practices
- Contacting support at support@snoowl.com
- Using the Login Help page for authentication issues
Is there an API?
Yes, the platform provides an API for programmatic access. See the API Integration guide for documentation and examples.
How do I manage access tokens?
To manage access tokens:
- Navigate to User Management > Access Tokens
- Create new tokens for API access
- Revoke tokens when no longer needed
See the Access Tokens guide for details.
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