This guide helps you diagnose and resolve common issues you may encounter while using Hawzu. Troubleshooting content is organized by category so you can quickly narrow down the cause and take action.
Many issues are related to permissions, browser state, or temporary network conditions—this guide helps you distinguish between them.
Issues related to login, password resets, two-factor authentication, session expiry, and account access.
Temporary server errors, connectivity issues, API failures, and “page not found” scenarios.
UI not loading correctly, stuck loaders, broken layouts, or unexpected behavior across browsers.
Platform-wide recovery steps, known limitations, and guidance on reporting issues effectively.
Before diving into a specific category, try these quick checks:
Refresh the page
UI state issues are often resolved with a reload.
Verify your access level
Ensure you have the correct workspace or project role for the action you’re attempting.
Check the page state
Hawzu may intentionally show:
Try an incognito window
Helps rule out cached data or browser extensions.
Confirm network stability
Slow or unstable connections can interrupt saves, imports, or execution updates.
Understanding intent vs error helps avoid unnecessary debugging.
To reduce the likelihood of issues:
If the issue persists:
Providing context helps resolve issues faster.