#Browser & Technical Troubleshooting Guide
This guide helps you resolve common browser-related and technical issues that may affect your experience in Hawzu.
Most issues are caused by browser state, caching, or extensions and can be fixed quickly.
#Page Not Loading or Loading Slowly
Problem
Pages take a long time to load, partially load, or do not load at all.
#Possible Causes
- Stale browser cache
- Unsupported or outdated browser
- Network instability
- Interfering browser extensions
#Solutions
#1. Hard Refresh
- Perform a hard refresh:
- Windows/Linux:
Ctrl + F5
- macOS:
Cmd + R
#2. Clear Cache and Cookies
- Clear browser cache and cookies
- Reload the page after clearing
#3. Browser Compatibility
- Use a supported browser:
- Chrome
- Firefox
- Safari
- Edge
- Update your browser to the latest version
#4. Network Check
- Verify your internet connection is stable
- Try switching networks if possible
#5. Disable Extensions
- Temporarily disable browser extensions
- Ad blockers, password managers, or privacy tools may interfere
Problem
Buttons, forms, dropdowns, or actions do not respond.
#Possible Causes
- JavaScript execution errors
- Cached outdated application state
- Browser extensions interfering with scripts
#Solutions
#1. Refresh the Page
- Reload the page and retry the action
- Try a hard refresh if needed
#2. Ensure JavaScript Is Enabled
- JavaScript must be enabled for Hawzu to function correctly
- Check browser settings if unsure
#3. Check Browser Console (Advanced)
- Open Developer Tools (
F12 or Cmd + Option + I)
- Look for red error messages in the Console tab
- If errors are present, capture them and contact support
#4. Update Browser
- Older browser versions may not support newer features
- Update to the latest stable version
#Display or Layout Issues
Problem
UI elements look misaligned, overlapping, or broken.
#Possible Causes
- Browser zoom or OS scaling
- Unsupported screen resolution
- Outdated browser rendering engine
#Solutions
#1. Reset Zoom
- Set browser zoom to 100%
- Avoid custom zoom levels for best layout accuracy
#2. Check Screen Scaling
- Ensure OS display scaling is set to recommended values
- High scaling values may affect layout
#3. Use Supported Browsers
- Ensure you are using a modern browser
- Update if the issue persists
Problem
Navigation or interactions feel sluggish.
#Solutions
- Close unused browser tabs
- Avoid running heavy applications simultaneously
- Clear cache and reload
- Try incognito/private mode to rule out extensions
Contact support@snoowl.com if:
- Issues persist across multiple browsers
- Errors appear consistently in the browser console
- UI breaks after every refresh
- Multiple users experience the same problem
Include:
- Browser name and version
- Operating system
- Screenshots or console errors (if available)
Most browser-related issues are quick to fix. A refresh or cache clear solves the majority of cases — and we’re always here if it doesn’t.