Browser & Technical Troubleshooting Guide
Page Not Loading
Problem: Pages don’t load or load slowly.
Solutions:
-
Browser Cache
- Clear your browser cache and cookies
- Try hard refresh (Ctrl+F5 or Cmd+Shift+R)
-
Browser Compatibility
- Use a supported browser (Chrome, Firefox, Safari, Edge)
- Update your browser to the latest version
- Try a different browser
-
Internet Connection
- Check your internet connection speed
- Try a different network if possible
-
Extensions
- Disable browser extensions temporarily
- Some extensions may interfere with the application
Features Not Working
Problem: Buttons, forms, or features don’t respond.
Solutions:
-
JavaScript Enabled
- Ensure JavaScript is enabled in your browser
- Check browser settings
-
Browser Console
- Open browser developer tools (F12)
- Check for JavaScript errors in the console
- Report errors to support if found
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Refresh and Retry
- Refresh the page and try again
- Clear cache and reload
-
Browser Update
- Update your browser to the latest version
- Older browsers may not support all features
Display Issues
Problem: Layout looks broken or elements are misaligned.
Solutions:
-
Browser Zoom
- Reset browser zoom to 100%
- Check display scaling settings
-
Screen Resolution
- Try a different screen resolution
- Use recommended resolution settings
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Browser Compatibility
- Use a modern, supported browser
- Update to the latest browser version
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