Browser & Technical Troubleshooting Guide

Page Not Loading

Problem: Pages don’t load or load slowly.

Solutions:

  1. Browser Cache

    • Clear your browser cache and cookies
    • Try hard refresh (Ctrl+F5 or Cmd+Shift+R)
  2. Browser Compatibility

    • Use a supported browser (Chrome, Firefox, Safari, Edge)
    • Update your browser to the latest version
    • Try a different browser
  3. Internet Connection

    • Check your internet connection speed
    • Try a different network if possible
  4. Extensions

    • Disable browser extensions temporarily
    • Some extensions may interfere with the application

Features Not Working

Problem: Buttons, forms, or features don’t respond.

Solutions:

  1. JavaScript Enabled

    • Ensure JavaScript is enabled in your browser
    • Check browser settings
  2. Browser Console

    • Open browser developer tools (F12)
    • Check for JavaScript errors in the console
    • Report errors to support if found
  3. Refresh and Retry

    • Refresh the page and try again
    • Clear cache and reload
  4. Browser Update

    • Update your browser to the latest version
    • Older browsers may not support all features

Display Issues

Problem: Layout looks broken or elements are misaligned.

Solutions:

  1. Browser Zoom

    • Reset browser zoom to 100%
    • Check display scaling settings
  2. Screen Resolution

    • Try a different screen resolution
    • Use recommended resolution settings
  3. Browser Compatibility

    • Use a modern, supported browser
    • Update to the latest browser version

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