#Authentication Troubleshooting
This guide helps you resolve common authentication and login issues in Hawzu.
Authentication issues are usually caused by incorrect credentials, verification status, browser state, or two-factor authentication problems.
#Cannot Sign In
Problem
You’re unable to log in to your Hawzu account.
#Possible Solutions
#1. Verify Email and Password
- Ensure you’re using the correct email address
- Passwords are case-sensitive — check for Caps Lock
- Try manually typing the password instead of using auto-fill
- If you recently changed your password, make sure you’re using the latest one
#2. Check Account Verification Status
- New accounts must be verified before first login
- Check your inbox and spam folder for the verification email
- Use the Resend Verification Email option on the login screen if needed
#3. Reset Your Password
- Click Forgot Password on the login page
- Follow the reset link sent to your email
- Create a new password and try signing in again
#4. Browser Checks
- Try logging in using an incognito or private window
- Clear browser cache and cookies
- Temporarily disable browser extensions (especially password managers)
#Two-Factor Authentication (2FA) Issues
Problem
You cannot complete two-factor authentication during login.
#Possible Solutions
#1. Check Your Authenticator App
- Ensure your device time is set to automatic
- Open the authenticator app and wait for a fresh code
- Enter the code immediately before it expires
#2. Code Not Accepted
- Double-check all digits are entered correctly
- Avoid spaces or extra characters
- Try the next generated code if one fails
#3. Lost Access to Authenticator
If you no longer have access to your authenticator app:
- Contact Hawzu support at support@snoowl.com
- Include your account email and a brief explanation
- Our team will help you recover access securely
#Session Expired or Unexpected Logout
Problem
You’re logged out unexpectedly or see a “Session Expired” message.
#Possible Solutions
#1. Re-login
- Sessions expire after a period of inactivity
- Log in again to continue working
#2. Browser Configuration
- Ensure cookies are enabled
- Clear cookies if sessions expire repeatedly
- Avoid using the same account simultaneously across multiple browsers or devices
If you’re still unable to sign in after trying the steps above, contact support@snoowl.com with:
- Your account email
- The issue you’re facing
- Any error messages shown
- Screenshots (if available)
This helps us resolve your issue faster.
We’re here to help you get back in quickly and securely.